Man... what a snotty attitude! Your high & mighty attitude alone would have me looking for a alternative product. How long have you been in the retail market?? Customer support? I do both... First lesson: Don't put down the competitors product - promote your good points, know just as much about the competitor as you do your own. You should of had a defNder right away so you could evaluate it...
Side impact - hit exactly 90 deg on my right side, just behind the drivers (me!) door. My right rear wheel went over the other cars hood as it went under my car. Did 180 deg in a horizontal plain while rotating 360 deg on the axis. Stopped from 45~55 mph in no more then two car lengths facing the opposite way then I started. Was a car with a roof, both sides and the top had impact along with hitting hard back on the tires... first two to get to me thought I was dead. Had a concussion, head did not impact anything... walked away in a daze before taking a ride to the hospital, not a mark on me.
Major soft tissue damage was due to the side to side movement of my head - not only from the impact but also the spinning at a high rate of speed while bouncing off the pavement. In looking at the defNder the second tethers appear to offer more support for the type of impact I had... Hans seems to offer none. I'll bet my well being on the one that does appear to offer more support - period.
Oh, and I have had my hands on both the Hans and the defNder, unlike you.