they've given me good service when I had a problem. Can't remember his name but there was one guy (in So. Calif.) who seemed to be full time on reprogramming/debugging your system remotely.
You just need your phone and laptop at the car and he'll tap into your AIM system over the internet and fix it right there. He spent probably 90 minutes with me about a year ago.
Ted/FM # 13
Shoe String Racing
On a Wing & a Prayer