One and done for me. Ordered a shield for my Arai on line. Didn't show up after a couple weeks, emailed them - it was "out of stock" but would be shipped later that week. Get my cc statement a couple days later, I was charged for it. Sent an email - it had been shipped, when I inquired about being charged without the product being shipped - "it's our policy to charge when ordered." Really? Well, it's my policy not to do business with companies that charge me for product before they ship that they don't have in stock. Am I unreasonable?