What has been your experience with Race Technology?
Hi:
I am contemplating replacing my current data acquisition system with one from Race Technology.
They've got a neat system called the DL1 PRO that works with a nifty display.
The problem is: first their distributor in the US is not very available and doesn't return emails and or phone calls, which I believe is never the best way to handle business when people want to give you money for your products. Or maybe I`m asking for too much.
I got in contact with RT last April as I wanted to order a DL1 Pro and a Dash 4 display. System wasn't available at the time, I was told to wait 5 weeks. I've checked over the summer for availability of the DL1 Pro (the one in the waterproof enclosure), we're now in Septembre, and the last time I checked (a month ago) I was told by RT that the DL1 Pro would be available in 5 to 6 weeks - maybe.
I would like to get people's opinion, from actual customers of RT. Did I hit the US seller on bad days, or do you get satisfactory replies from him?
On paper the products they have are great - I think - but I don't want to spend a bunch of money on hardware that comes with bad support either. As well, I wonder why they've been so late getting that new product to the public. Any experience with RT products? Are they reliable?
Thanks,
Jean